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The CHBA National Office is looking to fill the position of Manager, Association Services as soon as possible! Click the arrow below to see the job description. Resumé and cover letter should be emailed to

Job Posting

Manager, Association Services

Canadian Home Builders’ Association (CHBA)
“The Voice of Canada’s Residential Construction Industry Since 1943”

Position Type: Full-Time
Salary: Commensurate with Education & Experience
Job Location: National Office - 141 Laurier Avenue West, Ottawa


CHBA’s dynamic national office is seeking an energetic and affable association/not-for-profit professional to provide expert services to the staff of its provincial and local associations.  Reporting directly to the national CEO, Kevin Lee, this client-service-oriented manager will be the staff lead for the national Executive Officers Council, liasing between CHBA’s multi-disciplinary staff and HBA staff across the country, helping to support association operations, management and governance in our HBAs from coast to coast.  The manager will also lead the 3-day national professional development forum for Executive Officers.

Key Responsibilities

Deliver innovative solutions for the CHBA, local and provincial association members by:

  • Providing expert information and advice (including information/content development) on the activities surrounding association best practices related to operations, management and governance
  • Acting as main point of contact for HBA staff questions, supporting requests, information requests and concerns
  • Conducting HBA Executive Officer surveys and providing recommendations on follow-up actions
  • Leading orientation for new Executive Officers (EOs)

National Office staff lead for CHBA’s National Executive Officer’s Council (EOC) and the EOC Management Committee by:

  • Leading and coordinating the activities of the Executive Officer’s Council and the Council’s Management Committee by working with the CEO and the Council Chair to advance key agenda items and the strategic plan; providing logistical support for meetings (agenda, meeting summaries and status updates);
  • Acting as staff lead for the EOC Annual Meeting of Members (held at CHBA’s annual conference)
  • Providing regular communications updates (including authoring the monthly e-newsletter) on related activities, opportunities and issues;
  • Coordinating information sharing among the members;
  • Coordinating EOC webinars (working with CHBA’s communications team and using CHBA’s video/webinar facility)
  • Tracking and reporting on progress made on the EOC’s strategic plan.

Coordinate the Annual EOC Professional Development Forum by:

  • Working with CHBA’s events team, lead the planning, coordination and execution of the annual 3-day Professional Development Forum that brings together EOs from across the country for professional development, sharing best practices, networking and more


Essential Requirements


Post-Secondary Degree or Diploma in a related field


  • A minimum of three (3) years’ recent practical work experience in association/not-for-profit management/governance support
  • Experience in client-services
  • Experience in content development
  • Experience in events management

Equivalent combinations of education and experience may be considered.


  • Knowledge of association/not-for-profit management and governance best practices
  • In-depth knowledge of Word, Outlook, Excel and PowerPoint
  • Asset: training and/or certification from the Canadian Society of Association Executives or similar credentials

Skills and Abilities:

  • Demonstrated ability to develop strong working relationships that encourage cooperation.
  • Demonstrated ability to multi-task, advancing multiple projects and activities simultaneously
  • Demonstrated ability to chair meetings
  • Demonstrated ability to identify sources of, and provide information and guidance on matters that may be of interest to clients.
  • Demonstrated ability to plan and execute meetings and events
  • Strong writing and content development skills.

Team Fit:

  • Outstanding interpersonal and listening skills with a strong desire to help—a strong client-service orientation with matching personality is key.
  • Strong organizational skills
  • Confident in communicating ideas in a professional and friendly manner.
  • Detail-oriented with excellent organizational and time management skills, and the ability to prioritize and handle multiple tasks and competing deadlines.
  • Enthusiastic desire to contribute to the overall success of the CHBA and its members.
  • Self-starter who thrives in an environment where he/she can be equally successful working independently as well as collaboratively in a team environment.  

Hours of work: The hours of work are from 9:00 am to 5:00 pm, Monday to Friday, though some flexibility is available. There may be a requirement to travel within Canada to attend meetings. The incumbent may be asked to work overtime from time to time.  

Please send resume and cover letter to CHBA is looking to fill this position ASAP, and will assess applications as they are received. Accordingly, there is no closing date for this posting. The application process for this posting will close when we have received a sufficient number of qualified applicants.  

Accommodations will be provided at all stages of the hiring process. We ask applicants to make their needs known in advance.  

We thank all applicants for their interest in this opportunity. Only those selected for an interview will be contacted.

About the CHBA National Team

CHBA exists to serve the interests of the residential construction industry and the Canadians who depend on that industry for housing they can afford. We are focused on delivering the best services and support, in the most efficient and effective manner possible, to our membership. We deal with building codes, energy efficiency, development challenges, business knowledge, and continued professional learning. Our work brings us into contact with related industries, government, and media. We attend meetings in and out of the office, and travel occasionally – notably to our National Conference, which is held in a different Canadian city each year.

Who we are

  • We are high-performing individuals who each contribute our own expertise to the organization.
  • We juggle a variety of work activities that allow us to take on professional challenges and develop new skills.
  • We value a positive, respectful, and collaborative work environment above all, with each member striving for continuous improvement.
  • We are naturally entrepreneurial and innovative, and comfortable working autonomously when needed.
  • That said, we enjoy collaborating on new ways of approaching a task or challenge; we’re not shy about asking for help and maximizing each other’s strengths.
  • Oh, and we take corporate Christmas cards very seriously.

2016 CHBA Christmas Card

About the Canadian Home Builders' Association

Since 1943, the Canadian Home Builders' Association (CHBA) has been "the voice of Canada's residential construction industry." Representing one of the largest industry sectors in Canada, our membership is made up of over 8,500 companies – including home builders, renovators, land developers, trade contractors, product and material manufacturers, building product suppliers, lending institutions, insurance providers, and service professionals.

Read more about CHBA and how our association works here.

Our Office

Newly renovated, our office is a stone’s throw from Parliament Hill and key government agencies. The bright and modern space is a great work environment, featuring new office furniture, high-tech boardrooms, a spacious kitchen, casual meeting and group work spaces, a dedicated video room and more. Connected to the Marriott and Metcalfe hotels next door, there is easy access to various amenities, including CHBA discounted rates for membership at the hotels’ fitness centre, pool, sauna and whirlpool facilities. At the corner of Laurier and Elgin, we are close to many restaurants, shopping, and outdoor activity areas along the canal. Parking for vehicles and dedicated secure storage for bikes is available, and the location offers easy access to public transit.